Privacy Policy

If you choose to connect an email account, FLEETBAQ shows that mailbox inside the FLEETBAQ app so dispatchers can read, reply to and file broker emails and attachments (rate confirmations, BOLs, receipts) without leaving the platform.

• What we access: the messages, folders and attachments of the mailbox you connect, and the ability to send and reply from that address. With Google this is the gmail.modify scope; with Microsoft it is Mail.ReadWrite and Mail.Send.
• What we store: your email address, display name, provider, and an encrypted access credential (OAuth refresh token or, for IMAP, an app password). Credentials are stored in an encrypted vault and are never shown to any user or written to logs.
• What we do not store: we do not copy your mailbox. Messages and attachments are fetched live from your provider when you open them and are not retained on our servers, except for (a) an attachment you deliberately save to a load or document folder in FLEETBAQ and (b) the rate confirmations found by Open loads, described next.
• Open loads (automatic rate confirmation reading): while a mailbox is connected, FLEETBAQ checks it for new mail about once a minute. The attachments of new messages, and the text of messages that look like a load, are read automatically to find rate confirmations (load tenders, carrier confirmations and similar). A rate confirmation, or a document that might be one, is kept in your account with the load details read from it (broker, load number, rate, stops, dates) so it appears in the Open loads tab. For any other message we keep only a short note (sender, subject, file name and what kind of document it was) so the same email is not read twice; these notes are deleted after 60 days. Documents are read with Google's Gemini API, a paid service; under Google's terms for that service the content is not used to improve Google's products.
• Who sees it: only owner users of your own carrier account in FLEETBAQ. Your mail is never shared with other carriers, brokers, advertisers or any third party, and is never sold.
• No AI training: email content is not used to train machine-learning models.
• Disconnect any time: Settings → Email → Disconnect. This revokes the token with your provider and deletes the stored credential immediately. You can also revoke FLEETBAQ from your Google Account permissions or Microsoft account privacy settings.

FLEETBAQ's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

With the driver's one-time consent, the FLEETBAQ driver app shares the driver's GPS position with their own fleet's dispatcher only while a load is active: from twelve (12) hours before the scheduled pickup, or the moment the driver taps Start trip if that comes sooner, until the load is marked delivered.

• Sharing stops automatically at delivery. Location is never collected outside an active load.
• Only the driver's own carrier sees it. It is never shared with brokers, other carriers, advertisers or any third party, and is never sold.
• Drivers can decline or revoke consent at any time, in the app or in their device settings.

When a driver taps Report a problem in the driver app (accident, flat tire, breakdown or something else), the report goes only to the driver's own carrier.

• What is sent: the kind of problem; the driver's name and the truck and load it concerns; the driver's answers (for example whether anyone is hurt, whether police were called and the report number, whether a tow is needed and whether the truck can be driven); details the driver types about another vehicle involved (for example the other driver's name, phone, plate and insurance); where it happened; a note; and photos the driver takes or picks.
• Location: if a load is active, the report includes the phone's position at that moment, under the same rule as Driver location. No position is attached when no load is active.
• A copy of the report also appears in the driver's messages with dispatch, so the office sees it right away.
• Who sees it: office users of the carrier the driver works for (for an owner-operator, also the carrier it is leased on to). The carrier uses it to help the driver, arrange towing or repairs, handle insurance claims and keep its FMCSA records. FLEETBAQ never shares it with brokers, other carriers, advertisers or any third party, and never sells it.
• Retention: carriers must keep an accident register for three years (49 CFR 390.15), so reports stay with the carrier even if the driver deletes their account.
• Report a problem is not an emergency service and does not contact police, ambulance or towing. In an emergency, call 911 first.

FLEETBAQ sends one kind of text: an invite to a driver, at the request of the fleet the driver works for. The fleet enters the driver’s mobile number and ticks a box confirming the driver agreed to get the text; the box is never pre-checked. See how it works at fleetbaq.com/sms-opt-in.

• Transactional only: the invite code and a link to sign up. No marketing or promotional texts.
• Optional: texts are not a condition of using FLEETBAQ. The fleet can also give the driver the code in person or by email, and the driver types it in the app.
• Frequency: one text per invite; a fleet can resend it, and FLEETBAQ sends no more than 3 invite texts to a number per day. Message and data rates may apply.
• Opting out: reply STOP to any message and we stop texting that number. Reply START to allow texts again, or HELP for help. You can also email contact@fleetbaq.com.
• What we keep: the number the invite went to, who ticked the consent box and when, the exact words of the box, and whether the text was delivered — kept with the fleet’s account and deleted with it (see Retention and deletion).
• Never shared or sold: mobile numbers and SMS opt-in data are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes. Our SMS provider, Twilio, processes the number only to deliver the text.

The FLEETBAQ Mechanic app (web, iPhone, iPad and Android) is for company mechanics, road services and repair shops that work on trucks for carriers that use FLEETBAQ.

• Account and business details: name, email, phone, shop or company name, the kind of work you do, and the details you choose to print on your invoices (address, labor rate, call-out fee, logo).
• Jobs you work on: the trucks and trailers, what was wrong, what you did, parts, hours, notes, photos and PDF files you add, inspections, and your messages with the carrier’s office.
• Customer sign-off: when the driver or office signs on your phone at the end of a job, we keep the signer’s name, role, the signature and the time, and show them on the job and the invoice.
• Invoices and pay: invoices you send to a carrier, their status, and pay statements a carrier sends you.
• Location — only when you ask: when you tap “Use my location” to set your service area, we save that map point with your profile so you see road calls near you, nearest first. When you send a price on a road call, the carrier sees how many miles you are from the truck — never your exact location. “How far am I” is worked out on your phone and not saved. The app never tracks your location in the background. Carriers looking for help see only how many road services cover the spot of their truck, not who or where they are.
• Available now: whether you are available for road calls and until when.
• Camera and photos: used only when you choose to add a photo to a job, a paper or a message.
• Job alerts: if you turn on phone alerts, we keep your phone’s push address (Apple push for the iPhone and iPad app; for the web and Android app, the address your browser’s push service gives us) so we can send alerts about your jobs; road calls ring. If you turn on texts, we keep your mobile number, when you agreed and the words you agreed to.
• Help messages you send from the app, with the app version and the kind of phone, so we can answer.

Who sees it: the carriers you work for see the jobs, invoices, sign-offs and messages for their own trucks. Nothing is sold, used for ads or shared with other carriers.

Codes & guides (fault codes, guides and tools) work without an account and nothing you look up there is saved. A VIN you check is sent to the free NHTSA decoder (U.S. DOT) to read the truck’s make and year.

Delete your account: in the app, Me → Delete account. See Retention and deletion.